Frequently Asked Questions

Ordering & Shipping

Q: How much does shipping cost?
A: We offer FREE Standard Ground Delivery on all orders of $60 or more across the continental United States. For orders under $60, standard shipping is a flat rate of $5.49. Priority Expedited (2-3 Day) shipping is available for $13.95.

Q: Where do you ship from?
A: All SupplyBigHome hardware is physically stocked and dispatched directly from our technology fulfillment warehouse in Columbus, Ohio.

Q: When will my order ship?
A: Orders placed before 2:00 PM EST are typically dispatched within 1 to 2 business days. You will receive an email with your carrier tracking number once shipped.

Hardware & Software Compatibility

Q: Do your kitchen faucets and shower sets fit standard US plumbing?
A: Yes! Yes! All SupplyBigHome faucets, utility sinks, and filtration systems come with standard US 3/8-inch and 1/2-inch NPT hardware for hassle-free installation.

Q: How much weight can the TitanRack 5-Tier Steel Shelving unit hold?
A: Each shelf supports up to 800 lbs of evenly distributed weight (4,000 lbs total capacity) thanks to its reinforced double-riveted steel Z-beams.

Returns & Payments

Q: What payment options do you support?
A: We accept PayPal and all major credit/debit cards (Visa, MasterCard, American Express, Discover) through PayPal’s secure encrypted checkout.

Q: What is your return policy?
A: We offer a 30-day money-back guarantee with zero restocking fee ($0.00). If you are not satisfied, contact us at [email protected] for an easy prepaid return label.